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Issues with Amazon Instant Video Silverlight Player – HD Hangs & Buffering Pauses

I’ve been having issues playing video on Amazon Instant Video (Prime Video) ever since they switched their default player to Silverlight from Flash.    As my home internet connection speed is sufficiently high (~25mbit), the video will always default to it’s highest available quality, and will stream a 720p HD stream down to the computer.

Only issue is that there are quality / buffering issues with the player that tend to crop up throughout playback.  It won’t say it’s buffering, but pausing it and letting it buffer a bit always seems to help.

The previous Flash-based video player had an “allow HD” button (similar to Netflix) but the Silverlight player lacks such a toggle.  So, you’re stuck playing back an HD stream that hiccups and jerks around constantly during playback.

I contacted Amazon support and found two solutions for such.

  1. Try switching to the Flash player for a given video that your watching, to see if it improves playback.  You can switch a given video to use the Flash player instead of silverlight by putting a “?player=flash” query string into the URL.  For example:The Hunger Games:  (defaults to silverlight), but will force it to use the Flash player.  Then, you can toggle HD and see if it improves playback.
  2. Change the Default Player for your AccountSilverlight vs Flash Amazon Player Toggle

    On your Amazon Account, go to: will allow you to change the default player from Silverlight to Flash.

About turbotad

My name is Tad Reeves, and I am a certified AEM Dev/Ops Engineer, cycling enthusiast, train & transit junkie, and father of three. I’m currently an Adobe Experience Manager Architect, consulting for ICF Next, as well as for other companies.

One comment on “Issues with Amazon Instant Video Silverlight Player – HD Hangs & Buffering Pauses

  1. Jennifer Jones (@invest_it)
    November 14, 2015

    None of these suggestions work

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This entry was posted on February 21, 2014 by in technology and tagged , , , , , , , , , .
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